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Order is Late
Received Damaged Items
Received Order with Wrong Logo, Color or Item
Received Partial or Incomplete Order
General Terms and Conditions
Customers approve and accept their customized orders when they pay with credit or debit cards during the online checkout process. By affirming approval, customers agree to and understand the following: the payment of any sales or use tax; no returns and allowances will be given without prior written approval by our company; no credits will be issued for returned merchandise without consent; under-runs or over-runs of less than 10 percent will be billed pro-rata; we reserve the right to charge for any losses due to customer cancellation or changes to an order prior to shipment; and merchandise becomes customer property when it is accepted by the shipping carrier. Any merchandise shipping delays caused by the carrier are the responsibility of the carrier. Delivery times can vary per product from 24 hours to more than 90 days for products produced overseas. The customer must acknowledge proper authorization from all copyright owners for the release of logos or photos to be printed. All sales orders are subject to the laws of Ohio.