Please notify us immediately if there are any problems with your order. We urge you to inspect your merchandise upon arrival in order to facilitate the resolution of any claims. We offer customer service assistance seven days per week via live chat, phone or email to answer any questions you may have.


Our Customer Service Department will assist you in resolving a claim if your order was not produced as you requested or has a manufacture defect. If you have such a claim, please fill out the Place A Ticket Warranty Form below, under the appropriate category. The form will be sent to our Warranty Department and an agent will contact you within one business day during their hours Monday-Friday. A Return Authorization form will then be issued to you with the correct shipping address for your return.

If you're having trouble filling out the Warranty Form, please contact our Customer Service Department at 1-866-795-4657 or email to and our associates will be glad to help you. Please do not return the merchandise to us without receiving the Return Authorization form or the product(s) will be refused.

We cannot accept returned merchandise after 30 days from receipt of your order.

Claims for merchandise damaged in transit must be resolved with the shipping carrier.


Order is Late

Shipping times do not include weekends or holidays. Failure to approve artwork or make payment timely, bad weather or other acts of God may affect delivery times.

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Cancel Order

Production begins once artwork is approved and payment is received. Orders already in production will not be able to be canceled.

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Received Damaged Items

Damage may occur during shipping, please include a photo of the damaged product.

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Received Order with Wrong Logo, Color or Item

Due to variations within a color pallet, we cannot guarantee an EXACT color match. Please upload a photo of the product.

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Received Partial or Incomplete Order

Double check your invoice and carefully recount your order.

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Casad Company will appear on your credit card statement.
Never send credit card information through the customer service link here or via email.

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Customers give approval and acceptance of their customized orders when they pay with credit or debit cards during the online checkout process. By affirming approval, customers agree to and understand the following: the payment of any sales or use tax; no returns and allowances will be given without prior written approval by our company; no credits will be issued for returned merchandise without consent; under-runs or over-runs of less than 10 percent will be billed pro-rata; we reserve the right to charge for any losses due to customer cancellation or changes to an order prior to shipment; and merchandise becomes customer property when it is accepted by the shipping carrier.

Any merchandise shipping delays caused by the carrier are the responsibility of the carrier. Delivery times can vary per product from 24 hours to more than 90 days for products produced overseas. The customer must acknowledge proper authorization from all copyright owners for the release of logos or photos to be printed. All sales orders are subject to the laws of Ohio.