Customer Service

If you have a problem, select a category. Then fill out the form and we will get back with you shortly.

Order is Late

Shipping times do not include weekends or holidays. Failure to approve artwork or make payment timely, bad weather or other acts of God may affect delivery times.

0 out of 2000 charactersSubmit

Cancel Order

Production begins once artwork is approved and payment is received. Orders already in production will not be able to be canceled.

0 out of 2000 charactersSubmit

Received Damaged Items

Damage may occur during shipping, please include a photo of the damaged product.

0 out of 2000 characters Submit

Received Order with Wrong Logo, Color or Item

Due to variations within a color pallet, we cannot guarantee an EXACT color match. Please upload a photo of the product.

0 out of 2000 characters Submit

Received Partial or Incomplete Order

Double check your invoice and carefully recount your order.

0 out of 2000 charactersSubmit


Casad Company will appear on your credit card statement.
Never send credit card information through the customer service link here or via email.

0 out of 2000 characters Submit

General Terms and Conditions

Customized orders are charged to credit/debit card paying customers at the time of customer order acceptance to ensure availability of funds. Paying through our online checkout indicates your approval of this order. Customers agree to and understand the following: to pay any sales or use tax; no returns or allowances without prior written approval by our company; no credits will be issued for returned merchandise without our consent; underruns or overruns of not more than 10% is billed pro-rata; we reserve the right to charge for any losses entailed by reason of customer cancellation or changes to order prior to shipment; merchandise becomes customer property at the time it is accepted by the shipping carrier. Delays of merchandise caused by the shipping carrier are the responsibility of the carrier. Delivery times vary per product from 24hrs to sometimes over 90 days(products produced overseas). Customer acknowledges proper authorization from all copyright owners to release the logo(s) or photo(s) to be printed. Sales Order is subject to the laws of Ohio.